Cancelling Loom is straightforward, but there are a couple of things worth doing first so you do not lose access to your recordings. Here is the full process.
Before you cancel: export your videos
When a plan ends, you can lose access to features and, depending on your plan, to videos that exceed the free limits. Download or export anything you want to keep first. We wrote a separate guide on how to export your Loom videos — do that before the steps below.
Cancel from billing settings
- Sign in to Loom on the web (cancellation is not available from the desktop or extension).
- Open your workspace settings and go to Billing.
- Find your current plan and choose Cancel plan (sometimes shown as “Manage” first).
- Confirm. Your plan typically stays active until the end of the current billing period.
Paying for more seats than you need? If Loom’s bill or complexity is why you’re cancelling, compare what a move to Chairkick would cost. Compare pricing
Cancel vs. downgrade
If you only want to stop paying — not lose your account — you can often downgrade to the free plan instead of fully cancelling. Downgrading keeps your login and recent videos within the free limits; cancelling ends the subscription entirely.
Check your seat count while you are there
If you are cancelling because the bill grew, look at how many creator seats you are paying for. Inactive seats are a common cause of surprise charges.
Where teams go next
If the reason you are cancelling is cost or complexity, Chairkick is worth a look: viewers are always free, AI summaries and transcripts are built in, and you can bring your existing Loom videos with you.